Food product policy

Due to the nature of food products, we unfortunately cannot accept returns on opened or used items.

Damaged or incorrect itemsIf your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us assist you quickly, please include:

Your order number

A brief description of the issue

Clear photos of the product and packaging

Refunds

Once we’ve reviewed your request and confirmed the issue, we’ll arrange a refund or replacement, depending on the situation.

Approved refunds will be processed back to the original payment method.

Please allow 3–5 business days for the refund to reflect, depending on your bank.

Courier-related issues

While we work with reliable courier partners, delays or damages caused during transit are sometimes beyond our control.

We’ll always do our best to assist and resolve any issues fairly.

No collection

BlixSam Food Co does not offer collection.

Products are delivered via courier or purchased through selected retail stockists.

Need help?

If you have any questions regarding returns or refunds, please contact us via our Contact page and we’ll be happy to assist.